How to book safely

A calm booking is a boring one, in the best way. You know who is coming, you pay in the app, and you have a simple plan if something feels off. Before you book, read the title, the description, and the price together. Travel, materials, and extra time should be easy to spot in the offer.

Read the badge, then the reviews

A verified badge means our team has checked a selfie video and confirmed a working phone number with a real person. It is not a background check. Use it as one signal, then keep reading.

Reviews come only from real bookings. Look for comments about punctuality, the quality of the work, and how the provider communicated. A listing with no reviews yet can still be a good booking. The badge, the photos, and a clear description help you decide.

Keep the chat and the payment in the app

Message the provider in the in-app chat. Pay in the app too. Payments run through Stripe, and Booqui does not store your card details. The money is held until the job is done, which gives both of you a clear finish line.

If someone asks you to pay another way, or to move the conversation off the app before the booking is set, pause. The protection sits with the booking inside Booqui.

On the day

• Meet in a public place when the service allows it.
• Tell someone where you are going and when you expect to be back.
• Check that the person matches the profile before you let them into your home.
• Trust your instincts. You can leave, or you can end the visit, if something feels wrong.

If the customer is under 18, a parent or guardian should be present for in-person services. Keep that visit as a family booking, with the adult in the room. On the day, keep your phone handy for the in-app chat. If you are running late, say so there so the update stays with the booking.

If you need to cancel or report

Plans change. If you cancel 48 hours or more before the booking, you receive a 90% refund. If you cancel with under 48 hours to go, there is no refund. Check the time before you confirm a slot you are unsure about.

If something goes wrong, report it in the app. Reports are reviewed within 24 hours. If a crime may have happened, call the police on 999 as well. The in-app report does not replace that call. Confirm the address and the time in the chat the day before. It is a small habit, and it catches most mix-ups. After a good job, leave a review. After a bad one, use the report instead of moving the argument into a private chat.

See how booking and safety work