Booqui Privacy Policy

1. Who we are

Booqui is a marketplace app where customers book lifestyle, wellness and professional services from independent providers in Malaysia and Singapore. Booqui is operated by Atoz Technologies, Anggun City, Rawang, Selangor, Malaysia ("Booqui", "we", "us").

This policy explains what personal data we collect through the Booqui mobile app and booqui.app, why we collect it, who we share it with, and the choices you have. It applies to everyone who uses Booqui: customers, providers and guests browsing without an account.

We follow Malaysia's Personal Data Protection Act 2010 and Singapore's Personal Data Protection Act 2012. For anything about your personal data, contact our Data Protection Officer at dev@booqui.app.

2. What data we collect

We collect only what we need to run bookings, payments and safety on Booqui.

We do not collect government ID numbers, and we never see or store your full card number.

3. How we use your data

We use your data to run Booqui and keep it safe, and only with your consent or where the law allows it.

• Run your account and bookings: create your account, show your profile, process bookings, cancellations and refunds, and pay providers.

• Show the right market: use your device region and the country you choose to show services, prices and currency for Malaysia or Singapore.

• Location features: find services and live providers near you, only when you turn on Near Me or go Live.

• Payments and payouts: take payment through Stripe and send provider withdrawals to the bank details you give us.

• Verification and trust: review provider selfies and videos to award verified badges, and check content for scams, contact details and unsafe behaviour.

• Notifications: tell you about bookings, messages, reviews, events and, if you keep it on, a daily roundup of new services in your country.

• Rewards: track points, streaks and referrals.

• AI features: turn your search into filters and process documents you upload to AI services.

• Support and safety: answer support chats, handle reports and no-shows, and enforce our Terms.

• Improve the app: fix bugs and understand which features are used.

• Legal duties: keep records required for tax, accounting and law enforcement requests.

Social media features (optional). If you tick "feature me on social" when you submit a verification video, we may post that video on Booqui's social media. You can turn this off at any time under Profile → Personal information, and we will delete the video.

We do not sell your personal data.

4. Who we share it with

We share personal data only with the people and companies below, and only what each one needs.

Other Booqui users. When you book, the provider sees your name, profile photo and booking details. Providers' names, photos, bios, services, city and reviews are shown publicly in the app. Messages are seen by the people in that chat.

Service providers who run parts of Booqui for us:

These companies may only use your data to provide their service to us.

Legal and safety. We may disclose data if required by law, a court order or a government authority, or to protect users from fraud or harm.

Business changes. If Booqui is sold or merged, your data may transfer to the new owner under this policy.

5. Where your data is stored

Your data is stored on Google Cloud servers in the United States, so it leaves Malaysia and Singapore.

We only use providers that protect data to a standard comparable to Malaysian and Singapore law, through their security certifications and data processing terms. Data is encrypted in transit and at rest on Google Cloud. By using Booqui, you agree to this transfer. You can withdraw consent at any time (section 8), but we may then be unable to provide the service.

6. How long we keep it, and deleting your account

We keep your data while your account is open, and delete what we no longer need.

• Verification selfies are deleted once we approve or reject your request.

• Verification videos are deleted at the same time, unless you agreed to be featured on social media. Then we keep the video until you turn that off.

• Payment, booking and payout records are kept for 7 years, as required for tax and accounting.

• Reports and safety records are kept as long as needed to protect users and handle disputes.

Delete your account any time in the app: Profile → Personal information → Delete Account. This immediately deletes your login, profile and profile photo, and hides your services from Booqui. Records we must keep by law are kept, then deleted. You can also email dev@booqui.app to ask us to delete your data.

7. Children and teens

Booqui is not for children under 13, and users aged 13 to 17 need a parent or guardian's consent.

• At sign-up, everyone selects their age group. If someone says they are under 13, no account is created.

• Users aged 13 to 17 must confirm that a parent or guardian has agreed to them using Booqui.

• If we learn that we hold data from a child under 13, we will delete it. Parents can contact dev@booqui.app to review or delete their child's data.

8. Your rights and choices

Under Malaysian and Singapore data protection law, you can access, correct and withdraw consent for your personal data.

• Access: ask what personal data we hold about you and how it has been used.

• Correct: edit most details yourself under Profile → Personal information, or ask us to correct anything else.

• Withdraw consent: ask us to stop using your data. We will explain what that means for your account, as some features may stop working.

• Delete: delete your account in the app, or ask us by email.

• Notifications: turn off the daily new-services roundup under Profile → Notifications, or turn off all notifications in your phone settings.

• Location: turn off location access for Booqui in your phone settings at any time.

Email your request to dev@booqui.app. We will reply within 21 days for access requests in Malaysia and within 30 days in Singapore, and tell you if we need more time. We may need to confirm your identity first. For a data access request we may charge a small fee allowed by law, and we will tell you before we do.

If you are not happy with our answer, you can complain to Malaysia's Personal Data Protection Department or Singapore's Personal Data Protection Commission.

9. Security, changes and contact

Security. We protect your data with encryption in transit and at rest, access limited to people who need it, payment secrets kept only on our servers, and automated checks for scams in listings and bios. No system is perfectly secure. If we learn of a data breach that may harm you, we will tell you and the authorities as the law requires.

Website. booqui.app may use basic cookies and analytics to see how the site is used. You can block cookies in your browser.

Changes. We may update this policy. If the changes are significant, we will tell you in the app before they take effect. The date at the top shows the latest version.

Contact us.

Data Protection Officer, Booqui
Atoz Technologies, Anggun City, Rawang, Selangor, Malaysia
Email: dev@booqui.app